We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items within 30 calendar days of delivery for a refund. This policy applies to orders shipped within the contiguous United States.
Return Eligibility
To be eligible for a return, your item must be:
- Unused and in the same condition that you received it.
- In its original packaging, with all tags, inserts, and accessories included.
- Accompanied by proof of purchase (order confirmation or packing slip).
Non-Returnable Items
Certain items are not eligible for return, including:
- Items marked as final sale or clearance.
- Personalized or customized products.
- Gift cards.
- Any item that has been used, washed, altered, or damaged after delivery (unless the damage is a verified quality issue).
Quality Issues and Damaged Items
If you receive an item that is defective, damaged in transit, or incorrect, please contact us within 7 days of delivery at info@mackenzie-childsdeal.com with your order number and photos of the issue. We will arrange a replacement or a full refund at no cost to you, including return shipping.
Return Process
To initiate a return for reasons other than quality issues, please email info@mackenzie-childsdeal.com with your order number and the reason for return. Our team will provide you with a return authorization and instructions. Please do not send items back without contacting us first, as unauthorized returns may not be accepted.
Return Shipping Costs
We offer free return shipping for all eligible returns. There is no restocking fee. We will provide you with a prepaid return label or arrange for carrier pickup where available. This free return shipping benefit applies to returns initiated within the 30-day window and shipped from within the contiguous United States.
Return Address
All authorized returns must be sent to:
mackenzie-childsdeal
530 Westshire Drive
Houston, TX 77013
United States
Refund Processing
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 1-2 business days. The refund will be issued to your original method of payment. Please note that while we process the refund promptly, your bank or card issuer may take an additional 7-10 business days to post the credit to your account.
Late or Missing Refunds
If you have not received your refund within 10 business days of our confirmation email, please first check your bank account again, then contact your credit card company or bank, as processing times vary. If you have completed these steps and still have not received your refund, please contact us at info@mackenzie-childsdeal.com.